*{box-sizing:border-box}body{margin:0;font-family:Inter,system-ui,-apple-system,Segoe UI,sans-serif;background:#f4f6f8;color:#17212b}.topbar{height:60px;background:#075e54;color:white;display:flex;align-items:center;justify-content:space-between;padding:0 22px}.brand{font-size:19px;font-weight:800}.brand span{font-weight:500;opacity:.8}.top-actions{display:flex;gap:18px;align-items:center;font-size:13px}.topbar a{color:white;text-decoration:none}.app{height:calc(100dvh - 60px);display:grid;grid-template-columns:360px 1fr;max-width:1500px;margin:auto;background:white;box-shadow:0 2px 15px #15202b10}.sidebar{border-right:1px solid #e5e9ed;display:flex;flex-direction:column;min-height:0}.side-head{padding:17px 16px 10px}.side-head h3{margin:0 0 12px}.side-head input,.login-card input,.new-label input:not([type=color]){width:100%;padding:12px;border:1px solid #d9e0e5;border-radius:9px;font:inherit;outline:none}.filters{display:flex;gap:8px;padding:0 15px 12px}.filter,.outline{border:1px solid #dce3e8;background:white;padding:7px 13px;border-radius:20px;cursor:pointer}.filter.active{background:#e4f4ef;color:#08765d;border-color:#bce5d8}.chat-list{overflow:auto}.chat-item{display:flex;gap:12px;padding:13px 15px;border-top:1px solid #f0f2f4;text-decoration:none;color:inherit}.chat-item:hover,.chat-item.selected{background:#f0f7f5}.avatar{width:42px;height:42px;flex:0 0 42px;border-radius:50%;background:#d8eee7;color:#08765d;display:grid;place-items:center;font-weight:800}.chat-meta{min-width:0;flex:1}.chat-top{display:flex;justify-content:space-between;gap:6px}.chat-top b{font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-top small,.conv-title small{font-size:11px;color:#87939d;white-space:nowrap}.preview{font-size:12px;color:#77838d;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin:5px 0}.tagline{display:flex;justify-content:space-between}.mini-tag{font-size:10px;color:#65717b}.unread{background:#20a56b;color:white;border-radius:20px;padding:1px 7px;font-size:10px}.conversation{display:flex;flex-direction:column;min-width:0;min-height:0;background:#efeae2;background-image:radial-gradient(#d9d3c9 0.6px,transparent .6px);background-size:12px 12px}.conv-head{background:#f8fafb;min-height:68px;display:flex;align-items:center;gap:11px;padding:10px 16px;border-bottom:1px solid #e2e7ea}.conv-title{display:flex;flex-direction:column;flex:1}.conv-title b{font-size:14px}.conv-tools{display:flex;gap:8px}.conv-tools button,.reply button,.new-label button,.login-card button{background:#087e67;color:white;border:0;border-radius:8px;padding:10px 14px;cursor:pointer;font-weight:650}.conv-tools form{margin:0}.labels-bar{background:#fff;padding:8px 16px;display:flex;gap:6px;position:relative;min-height:38px}.label-chip{background:color-mix(in srgb,var(--tag) 13%,white);color:var(--tag);border-radius:20px;padding:4px 9px;font-size:11px;font-weight:700}.label-menu{display:none;position:absolute;top:35px;left:15px;z-index:5;background:white;border:1px solid #ddd;border-radius:9px;box-shadow:0 8px 25px #0002;padding:8px;min-width:170px}.label-menu.show{display:block}.label-menu form{margin:0}.label-menu button,.label-menu a{display:block;width:100%;padding:8px;border:0;background:white;text-align:left;text-decoration:none;color:#233;font-size:13px;cursor:pointer}.messages{flex:1;overflow:auto;padding:18px 5%;display:flex;flex-direction:column;gap:9px}.bubble-row{display:flex}.bubble-row.out{justify-content:flex-end}.bubble{max-width:min(72%,560px);background:white;padding:9px 12px;border-radius:10px;box-shadow:0 1px 1px #0001;white-space:normal;overflow-wrap:anywhere;font-size:14px;line-height:1.45}.out .bubble{background:#d9fdd3}.bubble small{display:block;text-align:right;font-size:10px;color:#85918a;margin-top:4px}.reply{display:flex;gap:10px;padding:12px;background:#f7f8f8;align-items:center}.reply textarea{resize:none;flex:1;border:0;border-radius:10px;padding:12px;font:inherit;max-height:110px;outline:none}.reply button{border-radius:24px;padding:12px 18px}.window-note{text-align:center;font-size:10px;color:#777;background:#fff;padding:5px}.empty,.empty-state{text-align:center;color:#7d8991;padding:25px}.empty-state{margin:auto}.big-icon{font-size:45px}.mobile-back{display:none}.login-bg{min-height:100vh;display:grid;place-items:center;background:#e9f2ef;padding:18px}.login-card{background:white;padding:28px;border-radius:16px;width:min(100%,380px);box-shadow:0 8px 35px #0001;display:flex;flex-direction:column;gap:12px}.login-card h2{margin:0;color:#075e54}.login-card p{color:#748078;font-size:13px}.login-card label{font-size:13px;font-weight:650}.error{color:#b91c1c;background:#fee2e2;padding:8px;border-radius:7px}.labels-page{max-width:850px;margin:30px auto;padding:0 18px}.new-label{display:flex;gap:10px;margin:20px 0}.new-label input[type=color]{width:48px;border:0;background:transparent}.label-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:10px}.label-card{background:white;border:1px solid #e6eaed;border-radius:10px;padding:15px;display:flex;justify-content:space-between;align-items:center}.label-card small{color:#999}
@media(max-width:700px){.topbar{height:54px;padding:0 14px}.app{height:calc(100dvh - 54px);grid-template-columns:1fr}.sidebar{display:flex}.conversation{display:none}.app.has-chat .sidebar{display:none}.app.has-chat .conversation{display:flex}.mobile-back{display:block;border:0;background:transparent;font-size:28px;color:#075e54;padding:0 5px}.conv-head{padding:8px}.conv-tools button{padding:8px;font-size:11px}.messages{padding:12px 10px}.bubble{max-width:86%}.new-label{flex-wrap:wrap}.new-label input:not([type=color]){flex:1;min-width:150px}.top-actions span{display:none}}

.customer-tools{background:#fff;padding:7px 14px;border-bottom:1px solid #edf0f2}.assign-form{display:flex;align-items:center;gap:9px;font-size:12px}.assign-form select,.extra-actions select,.extra-actions input,.customer-panels input,.customer-panels textarea,.template-form input,.template-form textarea,.staff-form input,.staff-form select{border:1px solid #d9e0e5;border-radius:8px;padding:8px;font:inherit;min-width:0}.extra-actions{background:#fff;padding:8px 12px;display:flex;gap:8px;flex-wrap:wrap;border-top:1px solid #edf0f2}.extra-actions form{display:flex;gap:6px;align-items:center;flex-wrap:wrap}.extra-actions input[type=file]{max-width:190px;font-size:11px}.extra-actions input[name=caption]{width:120px}.extra-actions button,.customer-panels button,.template-form button,.staff-form button{border:0;border-radius:7px;padding:8px 11px;background:#087e67;color:#fff;cursor:pointer}.customer-panels{background:#fff;padding:5px 12px;display:flex;gap:10px;flex-wrap:wrap}.customer-panels details{flex:1;min-width:220px;border:1px solid #e7ecef;border-radius:8px;padding:8px;font-size:12px}.customer-panels summary{font-weight:700;cursor:pointer}.customer-panels form{display:flex;gap:6px;flex-wrap:wrap;margin:8px 0}.customer-panels textarea{width:100%}.internal-note{background:#fff8db;border-radius:7px;padding:8px;margin:6px 0;white-space:pre-wrap}.staff-form,.template-form{display:flex;gap:8px;flex-direction:column;background:white;padding:16px;border-radius:10px;margin:15px 0}.staff-form input,.staff-form select,.template-form input,.template-form textarea{width:100%}
@media(max-width:700px){.extra-actions{max-height:120px;overflow:auto}.extra-actions form{width:100%}.extra-actions input[type=file]{max-width:135px}.customer-panels details{min-width:100%}.conv-head{flex-wrap:wrap}.conv-tools{margin-left:auto}}
.follow-card{display:flex;gap:15px;align-items:center;justify-content:space-between;background:#fff;border:1px solid #e7ecef;border-radius:10px;padding:14px;margin:10px 0;flex-wrap:wrap}.follow-card p{margin:5px 0}.follow-card small{color:#778}.follow-card a{color:#087e67}.follow-card button{background:#087e67;color:white;border:0;padding:8px 12px;border-radius:7px}
.media-preview{display:block;max-width:min(340px,65vw);max-height:300px;object-fit:contain;border-radius:8px;margin-bottom:5px}.media-download{display:inline-block;padding:9px 12px;border-radius:8px;background:#edf5f2;color:#075e54;text-decoration:none;font-weight:650;margin:4px 0}.report-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin:18px 0}.report-cards div{background:#fff;border:1px solid #e7ecef;border-radius:12px;padding:18px;display:flex;flex-direction:column;gap:8px}.report-cards small{color:#76838b}.report-cards b{font-size:26px;color:#075e54}.report-table{overflow:auto;background:white;border-radius:10px;margin:12px 0 24px}.report-table table{border-collapse:collapse;width:100%;min-width:500px}.report-table th,.report-table td{text-align:left;padding:12px;border-bottom:1px solid #edf0f2;font-size:13px}.report-table th{background:#f7faf9}
.pdf-preview{margin:5px 0}.pdf-preview summary{cursor:pointer;color:#075e54;font-weight:650}.pdf-preview iframe{display:block;width:min(520px,70vw);height:420px;border:1px solid #dce5e1;border-radius:8px;margin-top:8px;background:white}@media(max-width:700px){.pdf-preview iframe{width:78vw;height:300px}}
/* V4 team collaboration */
.presence-strip{padding:7px 14px;font-size:12px;color:#64748b;background:#f8fafc;border-bottom:1px solid #e2e8f0}
.typing-indicator{min-height:20px;padding:2px 14px;color:#0f766e;font-size:12px;font-style:italic}
.team-wrap{max-width:850px;margin:24px auto;padding:18px}
.team-wrap h2{margin:0 0 6px}.muted{color:#64748b;font-size:13px}
.team-messages{height:60vh;overflow:auto;background:#f8fafc;border:1px solid #e2e8f0;border-radius:12px;padding:14px}
.team-message{background:white;border:1px solid #e5e7eb;border-radius:10px;padding:10px 12px;margin:0 0 10px}
.team-message b{font-size:13px}.team-message small{float:right;color:#64748b;font-size:11px}.team-message p{margin:7px 0 0;white-space:pre-wrap;overflow-wrap:anywhere}
.team-form{display:flex;gap:10px;margin-top:12px;align-items:stretch}.team-form textarea{flex:1;min-width:0;padding:12px;border:1px solid #cbd5e1;border-radius:10px}.team-form button{border:0;border-radius:10px;background:#075e54;color:white;padding:0 18px}
.receipt{color:#0f766e;font-weight:700;margin-left:4px}

/* V5 calling */
.call-action{display:inline-flex;align-items:center;gap:4px;padding:7px 9px;border:1px solid #cbd5e1;border-radius:9px;text-decoration:none;color:#075e54;font-size:12px;font-weight:600;white-space:nowrap}
.call-action:hover{background:#f0fdfa}
.call-table-wrap{overflow:auto;background:white;border:1px solid #e2e8f0;border-radius:12px;margin-top:16px}
.call-table{border-collapse:collapse;width:100%;font-size:13px}
.call-table th,.call-table td{padding:11px 12px;border-bottom:1px solid #e2e8f0;text-align:left;white-space:nowrap}
.call-table th{background:#f8fafc;color:#475569}
@media(max-width:720px){.conv-tools{gap:4px}.call-action{padding:6px;font-size:11px}}